Shipping policy

At Pristine Valuable Jewellery, we are committed to delivering your fine jewelry and luxury timepieces securely, discreetly, and efficiently—anywhere in the world.

Shipping Locations

We offer worldwide shipping, including within the United States and internationally. All orders are shipped from our secure facility in Miami, Florida.

Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Custom-designed or made-to-order pieces may require additional processing time. Estimated timelines will be communicated clearly at the time of purchase.
  • Orders are not processed or shipped on weekends or public holidays.

Shipping Methods & Delivery Time

  • All shipments are sent via trusted, insured carriers.
  • United States: Estimated delivery within 2–5 business days after dispatch.
  • International Orders: Estimated delivery within 5–10 business days, depending on destination and customs clearance.

Delivery times are estimates and may vary due to factors beyond our control.

Insurance & Security

  • All shipments are fully insured for the full purchase value until delivery is confirmed.
  • Packages are shipped in discreet, unbranded packaging to ensure privacy and security.
  • A signature may be required upon delivery for high-value orders.

Shipping Costs

  • Shipping costs are calculated at checkout and may vary based on destination, order value, and shipping method.
  • In some cases, complimentary shipping may be offered on qualifying orders.

Customs, Duties & Taxes (International Orders)

  • International customers are responsible for any customs duties, import taxes, or fees imposed by their local authorities.
  • Pristine Diamonds is not responsible for delays caused by customs processing.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your shipment in real time.

Delivery Responsibility

  • Please ensure that the shipping address provided at checkout is accurate and secure.
  • Pristine Diamonds is not responsible for delays, losses, or misdeliveries resulting from incorrect or incomplete address information.

Questions or Concerns

If you have any questions regarding shipping, delivery timelines, or special arrangements, please contact our support team before placing your order. We are here to assist you.

Pristine Valuable Jewellery
Timeless luxury. Securely delivered.